Effective Date: May 19, 2025
Azar Hospital, located in Mexico, is committed to protecting the privacy and security of your personal and health information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our hospital, use our services (including weight loss surgery and plastic surgery), or interact with our website or other platforms. By engaging with Azar Hospital, you consent to the practices described in this policy.
1. Information We Collect
We collect the following types of information:
Personal Information
- Contact Information: Name, address, phone number, email address.
- Identification Information: Date of birth, government-issued ID (e.g., passport or driver’s license), insurance details.
- Financial Information: Payment details, such as credit card or bank account information, for billing purposes.
Health Information
- Medical History: Information about your health, medical conditions, allergies, medications, and prior surgeries.
- Treatment Information: Details about your weight loss surgery, plastic surgery, or other medical procedures performed at Azar Hospital.
- Diagnostic Data: Test results, imaging, and other medical assessments.
Other Information
- Website Usage Data: IP address, browser type, device information, and pages visited on our website.
- Communication Data: Records of correspondence, such as emails, phone calls, or inquiries submitted through our website.
2. How We Collect Information
We collect information through:
- Direct Interactions: When you provide information during consultations, registration, or surgery scheduling.
- Medical Records: Information provided during medical assessments or treatments.
- Online Forms: Data submitted via our website, patient portals, or appointment booking systems.
- Cookies and Analytics: Automated collection of website usage data (you may adjust cookie settings in your browser).
3. How We Use Your Information
We use your information to:
- Provide and manage medical services, including weight loss surgery and plastic surgery.
- Process payments and insurance claims.
- Communicate with you about appointments, treatment plans, and follow-up care.
- Comply with legal obligations, such as reporting to health authorities in Mexico.
- Improve our services through internal analysis and quality assurance.
- Send promotional materials or updates about our services (with your consent, where required).
4. How We Share Your Information
We may share your information with:
- Healthcare Providers: Doctors, surgeons, or other medical professionals involved in your care.
- Insurance Companies: For billing and reimbursement purposes, with your consent.
- Service Providers: Third parties providing services like payment processing, IT support, or medical record management, all bound by confidentiality agreements.
- Legal Authorities: When required by law, such as for public health reporting or in response to a court order.
- International Transfers: If you are an international patient (e.g., from the U.S. or EU), your data may be transferred to comply with treatment or billing processes, in accordance with applicable data protection laws.
We do not sell or rent your personal or health information to third parties for marketing purposes.
5. Data Security
We implement reasonable technical, administrative, and physical safeguards to protect your information, including:
- Encryption of sensitive data during transmission and storage.
- Access controls to limit data access to authorized personnel only.
- Regular security audits and staff training on data protection.
However, no system is completely secure, and we cannot guarantee absolute security of your information.
6. Your Rights
Under Mexico’s LFPDPPP and other applicable laws (e.g., GDPR for EU residents), you may have the right to:
- Access: Request a copy of your personal and health information.
- Correction: Request corrections to inaccurate or incomplete data.
- Deletion: Request deletion of your data, subject to legal retention requirements.
- Objection: Object to certain uses of your data, such as for marketing.
- Data Portability: Request your data in a structured, commonly used format.
To exercise these rights, contact us at [insert contact email or phone number]. We will respond within the timeframes required by law.
7. International Patients
If you are from outside Mexico (e.g., U.S., EU), we comply with applicable international data protection regulations:
- U.S. Patients: We align with HIPAA standards for protecting health information where applicable.
- EU Patients: We comply with GDPR requirements for data processing and transfers, including obtaining explicit consent where necessary.
8. Data Retention
We retain your personal and health information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law (e.g., medical records may be retained for 5 years under Mexican health regulations). After this period, we securely delete or anonymize your data.
9. Cookies and Tracking
Our website uses cookies to enhance user experience and analyze site performance. You can manage cookie preferences through your browser settings. For more details, see our Cookie Policy.
10. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with a revised effective date. We encourage you to review this policy periodically.
11. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:
Azar Hospital
Blvd Gustavo Salinas #11050 Int 801,901,1001 Colonia Aviación 22014 Tijuana BC
azar@hospitalazar.mx
(855) 316-3006